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Help with Shopping


We are happy to help you with any aspect of shopping through the Website. If you are interested in purchasing an artwork, we encourage you to contact us personally before completing the order so that we can confirm availability and to ensure that you will be happy with the work. One of the directors of the company will respond to any inquiries you might have.

The starting point for any inquiries you may have about shopping online is our set of Frequently Asked Questions (FAQs):

How can I place an order for an item?
You can place an order through the galleries (for art works), the online shop (for books, disks and other items), by fax and by ordinary post. Details of where to send an order are on the Contact page. Please do not use email to send orders with credit card details as this method of communicating is not sufficiently secure.

What methods can I use to pay for the order?
You can pay for an item by using a credit card through our secure e-commerce facility, by faxing us your signed order and credit card details or by posting us a signed order with your credit card details or a cheque drawn in Australian dollars. We reserve the right to add a surcharge of 2% to items purchased by American Express or Diners cards. We also accept payment by Paymate and PayPal (for items less than AUD $1000).

What currencies can I use for payment?
We require payment in Australian dollars - either by using a credit card (which will be debited in Australian dollars), by direct bank transfer in Australian dollars or by a cheque in Australian dollars made out to Aboriginal Art Online Pty Ltd.

How secure are my credit card details?
Your credit card details are highly secure. If you provide these details via the secure online link then Aboriginal Art Online will not store or have access to your card details - they will only exist in securely coded form while the transaction is completed. We guarantee that every online transaction you make through Aboriginal Art Online is 100% safe. This means that you pay nothing if unauthorised charges are made to your credit card as a result of shopping at our Web site.

How long does it take for my order to be processed?
Paintings and prints ordered through the Website will be shipped whenever possible within three working days of receiving the order and completion of payment (there may sometimes be a delay if the work is being supplied from a remote location). Books will be sent by airmail within 48 hours of receiving the order and completion of payment.

What is included in the shipping charge?
For art works (paintings and prints), the shipping charge includes insurance for delivery to the customer. Shipments may require confirmation by signature that the goods have been received by the person who placed the original order (or their agent).

Can I return an item?
If you are not satisfied with the quality of an art work or the accuracy of its presentation on our Website, you may return it and we will refund your purchase price. You may do this provided you contact us and provided that the work is returned in its original condition.

The full details of our company's policies are contained in the Terms of Use (that cover all users of the Aboriginal Art Online Website) and Shopping and Online Security pages. The above FAQs are a shortened version of the full policy statements. We have tried to give clear, brief answers to the FAQs, but if you have any doubts you should consult the full policy (which prevails over the FAQs).

 

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