The following policy applies to
all purchases of art works from Aboriginal
Art Online Pty Ltd. It should be read in conjunction with the
All contracts of sale are governed by the laws of the Australian Capital Territory, Australia.
Security when you order online
We are highly confident of the quality and security of our
e-commerce facility and recommend this method of payment and
ordering. This allows us to offer the best level of speed, accuracy
and security in our service to you.
Credit card numbers provided through our e-commerce facility are
processed immediately in an encrypted form (using SSL encryption)
over a secure link and are not stored permanently. This provides
a high level of security protection for our customers.
link is provided by our e-commerce service provider eWay
and the transaction is processed by the National Australia Bank,
one of Australia's largest and longest established banks. More
information about the system is available from the eWay
Web site at www.eway.com.au.
Internet browsers have built-in
security mechanisms to ensure that users do not accidentally submit
personal information over an insecure link. If a user tries to submit
information to an unsecured site, the browsers will, by default, show
a warning. In contrast, if a user submits credit card or other information
to a site with a valid Server ID and an SSL connection, the warning
does not appear and the secure connection is seamless.
Users of the Aboriginal Art Online Web site can be sure that online
transactions with our site are secure by looking for the following
Suppliers of goods
Aboriginal Art Online offers for sale over our Web site a selection
of paintings. Art works are held
by the suppliers to Aboriginal Art Online and we act as their
agents in selling the works on a commission basis. In this way
we are able to keep our cost structure low and pass on the benefit
to our customers in the form of competitive prices.
Some of the suppliers of art works are in distant areas and
completing a sale may require contact with Aboriginal communities
in very remote places. This remoteness can at times cause delay
in shipping. If this occurs we will warn you of any delays.
While the artworks will be shipped by suppliers, responsibility
for successful completion of your order lies with Aboriginal
Delivery of goods
Art works ordered through the Web site will be shipped whenever
possible within three working days of receiving the order and
completion of payment (there may sometimes be a delay if the
work is being supplied from a remote location).
For paintings that can be sent
rolled in a tube, the method of shipment will be airmail
through the Australian postal service. For paintings that cannot
be rolled and must be shipped flat, the method of delivery will
be by approved carrier such as Fed Ex or TNT. All shipments
of art works are insured and the shipping charge includes the
cost of this insurance.
Orders should usually be received within two to three weeks
from the date of placing the order. The time taken for goods
to arrive will depend on the location of both the customer and
the supplier of art works, the size and weight of the order
and the method of shipping. Shipments from remote areas to destinations
outside major population centres may take longer than three
Shipments may require confirmation by signature that the goods
have been received by the person who placed the original order
or their agent. Signature on receipt is an important part of
our order tracking process and helps to maintain security for
the delivery of orders. For valuable items, orders will only
be shipped to a confirmed address and where the recipient is
able to sign for the delivery of the artwork. Orders for valuable
items can not be shipped to a Post Office box or other address
where it is not possible to confirm receipt by the person placing
Please notify us if your goods have not been received within twenty
one days from the date of placement of the order. We will track the
shipment and advise you by email or telephone when it is due to arrive.
Return of goods
If you are not satisfied with the quality of an art work or
the accuracy of its presentation on our Web site, you may return
the artwork to the Aboriginal Art Online supplier and we will
refund your purchase price. You may do this provided you contact
us and provided that the work is returned to the supplier in
its original condition.
Please note that we cannot refund the purchase price for a
painting that you decide you do not like after it has been delivered,
but which was accurately described and presented on the Web
site. If you have any doubt about a work, please contact us
before you buy it and we will try to satisfy any questions or
concerns that you may have.
To return an artwork, you should first contact Aboriginal Art Online
within seven days of receipt of your order to indicate that you wish
to return the work. We ask that you contact us in writing (by email or letter) giving the reason for the return so that we can clearly
understand your concern and to allow us to confirm the best way to
return the work.
When you receive a reply from us confirming that we are aware that
you wish to return the work, please wrap the package securely with
its original packing invoice and send to the address of the Aboriginal
Art Online supplier indicated on the packing slip. If you do not have
the invoice, please write the number and date of the original order
on a separate piece of paper.
As the artwork will be at your risk until it is received back by
the Aboriginal Art Online supplier, we recommend that you insure the
We will notify you by email of your refund, once the returned
item has been received in good condition either by us or by
the supplier. Please note that we can refund the shipping costs
(original delivery plus return) only if the return is as a result
of our error.
We undertake that the goods ordered through the Web site from
Aboriginal Art Online and supplied by us will be of merchantable
quality and will fit the description on our Web site at the time
of purchase. All other warranties, guarantees, representations
or other assurances implied or imposed by law and statute are
hereby negated and excluded to the fullest extent possible at
law and under statute (for a more detailed statement see the
section Disclaimer and limitation of liability in the Terms
of Use for our Web site). In any event, our liability shall
be limited to either replacing the goods in question or refunding
the cost of those goods.
All prices shown in any currency other than Australian dollars
are indicative only. If you purchase an item by credit card,
the charge shown on your credit card statement will be determined
by your bank or credit card company according to their rules.
The currency converter on our Web site gives you a close idea of the
price in another currency but is not exact. Your card will be
charged in Australian dollars regardless of the currency that
you select to view the prices in and the charge may not be exactly
the same as the indicative price shown on our Web site or sent
to you by email.
Some banks and credit card companies charge a fee for currency
conversion. Also, some banks and credit card companies do not
process a currency transaction on the same day that the transaction
takes place, so if the exchange rate changes in that time, the
price charged to you may go up or down.
Customs charges or local taxes
Payment of any local taxes or duties outside of Australia is
the responsibility of the customer receiving the goods ordered
from our Web site For customers resident in Australia, GST will
be charged where applicable on all items purchased. For customers resident outside
Australia, customs charges may be levied when a package reaches
your country. We are not responsible for these charges and cannot
provide estimates as to what the charges may be. You may wish
to contact your local customs office for further information.
Last significant updates:
Details of credit card merchant processor changed from eMatters to eWay (2015); governing laws are from the Australian Capital Territory (January 2009) and Online Security -
No retention of credit card details (November 2004).